Ticket Support

Firstly, in order to get an access code for SparkleVerse, you have to get a ticket.  If you don’t have one already, they are donation based and available here.

If you have got a ticket via BM, there may be a delay in receiving your code.  The quickest solution is to get another ticket via our Eventbrite Link. – and you will be sent your code automatically.

  • You should be auto-magically sent a unique access code and email with instructions about how to access the SparkleVerse
  • If you have got a ticket, but jave not received the email within 24 hours (0r 20 mins for Eventbrite), please check your promo or spam folders or search for “Your SPARKLEVERSE Ticket Code”.  This solves most issues. 
  • If you still can’t find it, please fill out the below form, using the same email address for which the ticket was assigned, and wait up to 15 mins.  If we can find your ticket in our system, we’ll re-send it.

Resend My Ticket Code

If you’ve already done this, and still don’t have a ticket, it may have not reached you – in which case – please fill out the support form below and one of our team will manually look up your order and forward your ticket. 

Registration / Access Tips

  • IMPORTANT:  SparkleVerse is optimised for Mac or PC laptops or desktops using Chrome browser – you may encounter issues if you use mobile or tablet devices or other browsers.
  • Please register an account when redeeming your access code.  Even if you already explored during build week, you may need to re-register your account now that the gate has opened.Please make sure you register here:  https://burn.sparklever.se/in/playa
    If you try to access other spaces without registering through the main entrance, you may encounter issues.

Ranger Support 

If you need to contact a multiverse ranger, you can reach them via their chat page:

Camp / Art Installation / Experience Support

If you need support with our creation tools for an art installation, camp or experience, please note we have many resources in our SparkleVersity  including video tutorials.  If these don’t cover your issue, or you’re struggling with something related, do contact us and we will do our best to assist.

Please get in touch via our form below.

Please include:

  • Whats App or FB contact details if possible in the form below – so we have the option to reach out to you and use ZOOM, live, to assist you.
  • Your venue name and/or URL
  • A description and/or tech details that help us understand
Please include your country code - such as +1 for USA, +44 for UK
Optional but helpful: So we may message you there
Drop files here or
Accepted file types: jpg, gif, png, pdf, Max. file size: 128 MB.
    Optional - but helpful
    What do you need help with?
    Please give us detail of what you're encountering the kind of device or browser this is happening on.